KILWELL LIMITED LIFETIME WARRANTY
Enjoy the benefits of a KILWELL LIMITED LIFETIME WARRANTY against faulty materials, components and workmanship, for the lifetime of your Kilwell Branded product.
This warranty is limited to New Zealand purchases, the original purchaser only and covers defects occurring under normal use of the product. Warranty is not valid for accidental damage resulting from abuse, misuse, neglect, failure to follow instructions for use, unauthorised alterations, modifications or normal wear and tear or purchases made overseas.
Kilwell reserve the right to assess and reject any claims if deemed unacceptable. If your Kilwell product was damaged due to misuse, our repair department can analyse the damage and repair it for a reasonable fee.
Should you ever have to claim for a warranty repair, please return your Kilwell product to the stockist where you made your purchase, along with your proof of purchase, and a description of the problem or contact Kilwell Customer Service to discuss your options: 07 345 9094
TiCA REELS – 10 YEAR WARRANTY
TiCA reels are precision manufactured using the very latest technology and highest-grade materials. TiCA reels will give the owner many years of enjoyment. TiCA has manufactured this reel in accordance with high-quality standards and when it is used in the manner intended, it has a limited warranty for the original purchaser against defects in material and workmanship for a period of 10 years from the date of purchase. Kilwell Sports Ltd will repair or replace any defective reel, if faulty, as it deems most suitable. This warranty does not cover claims for problems caused by normal wear and tear, misuse, neglect corrosion or loss of line or other associated tackle or damage resulting from a malfunction. This warranty does not cover reels used for commercial purposes. Kilwell Sports Ltd is not responsible for freight or loss or damage of goods in transit to Kilwell Sports Ltd, but will return warranty repaired reels at no charge within New Zealand.
To request a warranty repair, please return the reel to the TiCA stockist where you made your purchase, along with the warranty card and your proof of purchase, or contact Kilwell Customer Service to discuss your options: 07 345 9094
- Do remove any sand or salt using freshwater and a damp cloth, tighten the drag first.
- Do dry the reel then wipe or spray with a suitable tackle lubricant.
- Do lubricate any moving parts.
- Do loosen the drag AFTER washing and before storing the reel.
- Do take your reel for annual service at a qualified dealer.
- Don’t leave your reel covered in salt
- Don’t use your reel for anything other than what it was designed to do.
- Don’t use a hose to clean your reel, it may force salt and sand further into your reel.
- Don’t disassemble your reel; take it to your TiCA Dealer for repair.
ORVIS 25 YEAR WARRANTY
The following fly rods only are covered by the Orvis 25 Year Guarantee:
- Helios 3
Should you ever have a claim we ask you to return the item to us with proof of purchase, your contact details, and a description of the problem. Warranty applies to the original purchaser only. If you wish to return a fly rod under this guarantee, there will be a $99.00 (incl GST) warranty handling & international shipping charge to send the rod to the USA. Domestic NZ freight is not covered in this fee.
If waders are returned to Kilwell and they need to be repaired due to wear and tear, there will be a repair charge. Our Customer Service team will let you know how much this will be before proceeding.