Our website address is: www.kilwell.co.nz
Your personal information privacy is important to us. As our customer, we respect your right to be aware of who has information about you, what they are doing with it and why, and who else they are sharing it with.
In this policy:
Kilwell may hold personal information in paper format and/or by electronic means. We take all reasonable measures, using both electronic and physical safeguards to ensure this information is kept safe and secure.
We collect information about you to provide you with the product or service you have selected. This may include verifying your identity, finance approval, account management, arrears enforcement and end of contract communication. We may also use this information to provide you with details of products and services that may be relevant to you and to ask for your opinion of our products and services from time to time.
The types of information we collect and handle include identity and contact details of you and your referees, information about your financial circumstances and history, and products or service preferences you may have. Generally, we collect this from you. With your consent, we may obtain information about you from others. This allows us to provide and tailor our products and services to best suit your needs.
Kilwell may also collect information from the digital interactions customers and web site users have on digital assets of Kilwell.
The information collected may arise from use of apps, emails, web site viewing and other digital interactions. The types of information collected may include, but not be limited to:
This information is used to assist in the assessment and creation of Kilwell marketing initiatives. This information is not shared with external third-party organisations for the purpose of sale or profit.
All information given either expressly or through interactions will be treated with respect for your privacy.
Kilwell web sites do not collect any personal information of our web users through browsing (although you may be required to provide personal information when you complete an online form, or ask us to contact you, for example).
Information about customers is integral to the decisions we make about our products and services for customers. It is essential that this information is correct. Please help us to ensure this by alerting us to any changes in your circumstances. You are also welcome to get access to the information we hold about you and to draw any inaccuracies to our attention, by contacting us as outlined in the contact us section.
Kilwell exercises responsible email marketing practices and adheres to the guidelines on marketing messaging set out by the Department of Internal Affairs.
All Kilwell email communication is compliant with CAN-SPAM requirements as well as international anti-SPAM standards.
If any recipient would like to unsubscribe, they are able to do so either from the email itself, or via telephone. If the recipient wishes to unsubscribe via telephone they will be required to provide sufficient proof of identity in order to do so.
For any recipient who has accidentally unsubscribed and would like to opt in to Kilwell email communications, they can do so via telephone. A verification process will need to be followed to ensure recipients making such a request are authorised to do so.
On the Kilwell web sites there may be advertising or links to third party sites which offer services and information to you. Having these links on Kilwell web sites does not express or imply that we support or recommend any other company, product or service. We do not control, and are not responsible for, the information on any third-party site found through our site.
Kilwell and Kilwell Fibretube are registered trademarks of the Kilwell Sports Limited group of companies.
We may change this policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new policy. We will tell you about any changes by posting an updated policy on our website.
If you require more detailed information on the way in which we handle information about you, or you are concerned about our treatment of your information, please contact us.
Ph: +64 7 345 9094
Fax: +64 7 345 5149
Kilwell Sports Limited
490 Te Ngae Road
Private Bag RO3033